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خلاصہ
04 years plus experience, exposure and learning in Banking Industry, inclusive Customer Services and Operations. Encompasses the portfolio of Home Remittance Business Operations Management, Consumer Operations of Card Issuing Acquiring Business, Dispute Resolution Chargeback of Visa, Master Amex Card plus exposure of Data Entry Looking for a new challenging position to make best use of my existing skills and experience for enabling further personal and professional growth and development. To join a dynamic reputed and rapidly growing organization with a commitment to contribute for the optimal utilization of resources in order to accomplish the organization goals while developing and polishing my own career and satisfy my passion for learning and to secure a growth oriented position in a market leading organization, where my analytical, financial, research skill coupled with my Professional experience will add value to the organization
تجربہ
Branch Operations Manager
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Teller Service Manager
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Customer Service Officer
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Cash Officer
Job Responsibilities
Customer Services
• Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
Control and Compliance
•Implement all processes as per bank’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance. • Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
Branch Security
• Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.
• Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.
• Ensure all charges are recovered as per Schedule Of Bank Charges (SOBC) from customers to avoid any financial loss.
Reporting
• Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management
Operational Execution
• Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
• Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
Intern
Six weeks internship
Intern
Six weeks internship
